SRL TRANSPORT Transfer ticket can be changed the date and name of the passenger until 24 hours previous to the departure time.
For cancellations, there are no cash refunds, passengers can have an open ticket valid for 1 year to travel with SRL on any of their destinations, but this also has to be done by email or phone to SRL 24 hours previous to departure time.
Additional Note:
- Please note that the travel’s duration is an estimation and is dependent on the weather, road conditions, traffic, and other factors.
- Be informed that the seat number is an indication and can be changed by the bus company if needed.
- Passengers have to reach the bus/ferry terminal at least 30 minutes before departure time.
- Tickets are exchangeable for only 1 time, up to 6 months from the date of booking/purchase. Please inform SRL 48 hours before departure time via email: [email protected].
- Passengers must present their E-ticket on the phone/tablet to the counter of the company before boarding the bus. There is no need to print the E-ticket.
- Please be informed that we are not responsible for the quality and the working order of bus/ferry/private taxis’ amenities.
- If pick-up service is provided, passengers must be ready, and wait for pickup service at the defined meeting point - or in the guesthouse or hotel lobby at least 45 minutes before departure time. Please always inform your receptionist about your upcoming pickup. Parents may hold infants (below 5 years old) without purchasing an additional ticket.
- Please note that each passenger is allowed to carry one piece of luggage (which should not exceed 25Kg for bus and 15Kgs for Minivan) and one additional cabin luggage. Any overweight luggage may be subject to an additional charge.
- We are not responsible for the loss of personal objects and valuables such as purses, wallets, money, jewellery, etc.
- Any pets, weapons, livestock, illegal products or drugs or hazardous material are strictly prohibited aboard the vehicle. Passengers are not allowed to carry strong-smelling food items aboard (ie. Durian, Prohok, etc.).